This agreement states the terms and conditions that apply when you use the TACU Credit Union Online Banking service.
TOMAH AREA CREDIT UNION ONLINE BANKING DISCLOSURE AND AGREEMENT
This agreement states the terms and conditions that apply when you use the TACU Credit Union Online Banking and Mobile Banking service, online account opening, document delivery, retention, and signature process. These terms and conditions are in addition to those that apply to any accounts you have with us or any other services you obtain from us. You must also follow all of our instructions and procedures applicable to the services covered by this agreement. By consenting to the Agreements, you agree that TACU Credit Union can provide the documents described in this Agreement (the “Documents”) to you electronically through either Online Banking, email, or through SIGNiX (or another third party vendor selected by TACU Credit Union). This ESign Disclosure and Agreement is required by the Federal Electronic Signatures in Global and National Commerce Act (“ESign Act”) in order for us to provide you with an electronic version of the Agreements and the Documents. Each time you access an account through TACU Credit Union Online Banking or Mobile Banking, you confirm your agreement to these terms.
* “You” and “your” mean each person or business entity who establishes a TACU Credit Union Online Banking or Mobile Banking Member Account with us or who uses or is authorized to use a TACU Credit Union Online Banking or Mobile Banking identification number and password or other means of access we establish or approve.
* “TACU Credit Union Online Banking or Mobile Banking” and the “Service” means our service that allows you to make payments, transfer funds, access accounts, obtain information and perform other transactions over the Internet by use of a personal computer and modem and/or other means we authorize or allow.
* “Online account opening”, “document delivery”, “retention”, and “signature process” shall mean the TACU Credit Union online platforms that allow members to apply for accounts and loans, receive, consent to, agree, and sign Agreements and Documents electronically. These online platforms may be provided by third parties on behalf of TACU Credit Union and such use may be subject to separate terms and conditions of use. TACU Credit Union reserves the right to change third party vendors at any time with or without notice. Separate fees may apply.
“We”, “us”, “our” or “the Credit Union” refer to TACU Credit Union which offers the Service and which holds the account or accounts accessed by the Service.
- Identification Number and PIN
To access the TACU Credit Union Online Banking or Mobile Banking service, you must use the temporary identification number “ID” and/or other means of access we establish or provide for your TACU Credit Union Online Banking or Mobile Banking Member Account, together with a temporary TACU Credit Union Online Banking or Mobile Banking PIN. You will be prompted to change your ID and PIN after the first use of your Credit Union assigned temporary ID and PIN. We recommend that you change your PIN on a regular basis. Anyone to whom you give your TACU Credit Union Online Banking or Mobile Banking ID and PIN or other means of access will have full access to your accounts and you will not be able to limit that person’s authority. We are entitled to act on any instruction received under your TACU Credit Union Online Banking or Mobile Banking ID and PIN. You are responsible for keeping your ID and PIN, and account data confidential.
The first time you access any of the accounts available to you under this Service, you confirm your agreement to be bound by all of the terms and conditions of this Agreement and acknowledge your receipt and understanding of this disclosure. You may choose to accept or decline new services or changes to existing services by continuing or discontinuing the services to which such change may relate.
WE STRONGLY SUGGEST THAT YOU DO NOT DELEGATE AUTHORITY OVER YOUR ACCOUNT TO ANYONE WHO IS NOT AN AUTHORIZED SIGNER FOR YOUR ACCOUNT AS LISTED ON THE ACCOUNT SIGNATURE CARD.
You must be a primary owner of this account. Notwithstanding any instructions contained on the signature card for your account, you understand and agree that access to your account via TACU Credit Union Online Banking or Mobile Banking is granted by IDs and PINs that can be reentered by a single individual. You should not designate any account that requires more than one signature for withdrawals. However, if you do so designate such an account, you, and all co-signers of the account, agree that transactions made via TACU Credit Union Online Banking or Mobile Banking by use of an ID and PIN are authorized.
- Online Banking Transactions
You, or someone you have authorized by giving them your ID and PIN or other means of access (even if that person exceeds your authority), may instruct us to perform the following transactions:
- View account balances and transaction history;
- Make transfers between your qualifying accounts to the extent authorized;
- Obtain information that we make available about your qualifying accounts;
- Make payments on eligible loan accounts or lines of credit;
- Make third party payments under the Bill Pay Service (see Section 4 for disclosures concerning the Bill Pay Service);
- Obtain other services or perform other transactions that we authorize or make available now or at a future date.
- Bill Pay Service
TACU Credit Union provides links to online bill paying service companies without any warranty from or liability to TACU Credit Union. All agreements or arrangements made through those links are solely between the Bill Payer Service and the Member. Any questions regarding Bill Paying Services should be sent directly to the Bill Paying Service company.
- Limits on Online Banking Transactions
You must have enough available money or credit in any account from which you instruct us to make a payment or transfer. Payments are not allowed from Christmas club, education club, certificate of deposit, installment loan, or IRA accounts. You cannot transfer funds from an installment loan, or from or into a certificate of deposit or IRA. Funds transfers into loans or lines of credit will be credited as payments in the manner set forth in your promissory note or loan agreement. Transfers from savings and money market accounts are limited by law and your deposit account agreement with us. For these types of accounts, you may only make up to six withdrawals and/or transfers each month by check, pre-authorized or automatic transfer, draft, telephone, or online access. Only three of these six transactions may be by check, draft, debit card, or similar order to third parties. Funds from deposited items may also be subject to an uncollected funds hold, as disclosed in your funds availability disclosure.
- Our Liability for Failure to Complete Payments or Transfers
If we do not complete a payment or transfer on time or in the correct amount according to our agreement with you, we will only be liable to you to complete such payment or transfer. Under no circumstances will the Credit Union be liable for any damages that you may suffer, including consequential damages, due to our failure to complete a payment or transfer. Specifically, the Credit Union will NOT be liable to any extent whatsoever if:
a) Through no fault of ours, you do not have enough available money in the account from which a payment or transfer is to be made, or if the account has been closed or is not in good standing, or if we reverse a payment or transfer because of insufficient funds;
b) Any payment or transfer would go over the credit limit of any account;
c) Your equipment or ours was not working properly and the breakdown should have been apparent to you when you attempted to conduct the transaction;
d) You have not given us complete, correct or current account numbers or other identifying information so that we may properly credit or debit your account or otherwise complete the transaction;
e) You do not properly follow our instructions or if you provide us with wrong or inaccurate information or fail to correct or tell us about any inaccuracy of which you are aware;
f) You do not initiate your payment or transfer in time to be received and credited by its due date;
g) The money in the account from which a payment or transfer is to be made is subject to legal process or other claim which restricts the transaction;
h) We process your payment in a timely manner, but the payee rejects your payment or fails to process it in a timely manner;
i) Circumstances beyond our control prevent, delay, intercept or alter the transaction, despite reasonable precautions that we have taken.
There may be other exceptions stated in our agreements with you.
If any of the circumstances listed in a) through i) above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.
- Business Days and Hours of Accessibility
The TACU Credit Union Online Banking and Mobile Banking Service is generally available 24 hours a day, 7 days a week. There may be periods that the service is not available due to routine maintenance or other reasons. Where possible, we will provide advance notice of these system downtimes. You may not be able to access TACU Credit Union Online Banking or Mobile Banking during these downtimes.
TACU Credit Union Online Banking support hours are 8:30 a.m. to 5:30 P.M. CST each business day.
Your TACU Credit Union Online Banking payments and transfers will be indicated on the monthly or quarterly statements we provide or make accessible to you. You agree to notify us promptly if you change your address or if you believe there are any errors or unauthorized transactions on any statement, or statement information. Your statements may contain further information or disclaimers.
Each of you agrees that TACU Credit Union may deliver any and all of the following Documents electronically through Online Banking, Mobile Banking, email, SIGNiX, or another third party vendor selected by TACU Credit Union.
a) Periodic account statements;
b) Disclosures, notices and other documents required by law to be provided in connection with share/deposit account opening, use, or maintenance;
c) Tax statements in connection with share/deposit and/or loan accounts;
d) Disclosures, notices, and other documents required by law to be provided in connection with loan account opening, use, sale, servicing, or collection;
e) Disclosures, notices, and other documents required by law to be provided in connection with the opening, use, or maintenance of any service related to a deposit or loan account, such as online banking, mobile banking or bill pay;
f) Change in terms notices required by law for any share/deposit account, loan account or other service
Specifically, Documents include, but are not limited to:
a) Annual percentage yield (APY) disclosures;
b) Renewal notices for certificates of deposit;
c) Overdraft protection notices;
d) Funds availability disclosures;
e) Hold notices on deposits;
f) Error resolutions notices;
g) Fee schedules, transaction limits;
h) Initial disclosures under Regulation E and NCUA Part 707;
i) Truth in Lending disclosures;
j) Loan estimates of loan costs;
k) Closing disclosures for loans;
l) Appraisals and other written valuations;
m) Account opening disclosers for home equity lines of credit;
n) Adverse action notices;
o) Privacy notices;
p) Credit insurance disclosures;
q) Any change in terms notices required by Regulation E, NCUA Part 707 and Regulations Z or any other law or regulation
- Delivery of Documents
Some Documents will be provided through Online Banking, or by email, while others will be provided through SIGNiX or another third party vendor selected by TACU Credit Union. For Documents sent through SIGNiX, you will receive an email when a Document is available for your review, consent, and signature. The email will provide you with a link to TACU Credit Unions online platform where you will:
a) Acknowledge receipt of the Document listed and your continued affirmation of the Esign Disclosure and Agreement, including the electronic signature provision below;
b) Apply your electronic signature
TACU Credit Union will never ask you to provide nonpublic personal information through email. Other Documents will be provided through Online Banking or email. If the Document is delivered by Online Banking, we will attempt to notify you by email to the address noted in Online Banking that a Document is available for viewing. However, your Documents will be available online regardless of whether or not you receive an email from us. It is your responsibility to log in to Online banking to access and view your Documents.
You have a right to receive paper copies of the Agreements and each of the Documents. However, if you consent to this Online Banking and ESign Disclosure and Agreement, TACU Credit Union will not mail or otherwise deliver paper copies of Agreements and Documents to you, unless you specifically request a paper copy. Fees and charges for copies may apply as outlined in the Account Agreement and Fee Disclosure.
- Withdrawal of Consent to Electronic Delivery
After you have indicated your acceptance of the terms and conditions of the Agreements, you cannot withdraw your consent to receive the Agreements electronically or any changes, alterations or amendments to this ESign Disclosure and Agreement and the Terms and Conditions of Online Banking and Mobile Banking. However, you can withdraw your consent to receive all Documents and changes, alterations or amendments to the other Agreements electronically in one of the following ways:
* In writing by mailing your request to PO Box 940, Tomah, WI 54660;
* By calling (608) 372-4736;
* Or by stopping in to TACU Credit Union
If you withdraw your consent to receive changes, alterations and amendments to the Esign Disclosure and Agreement and the Terms and Conditions of Online Banking and Mobile Banking, your Online Banking and Mobile Banking services will be terminated immediately. After your withdrawal is effective, TACU Credit Union will not provide the Documents selected electronically and, to the extent required by law, will provide them to you in paper or other non-electronic form.
- Your Liability
Each of you agrees to the terms of this Service. You are liable for all transactions that you or any of you make or authorize, even if the person you authorize exceeds your authority. You agree not to disclose or share your TACU Credit Union Online Banking and Mobile Banking ID and PIN or other means of access with others. If you have given someone your TACU Credit Union Online Banking or Mobile Banking ID and PIN or other means of access and want to terminate that person’s authority, you must change your TACU Credit Union Online Banking and Mobile Banking ID and PIN or other means of access or take additional steps to prevent further access by such person.
- Unauthorized Transactions or Loss or Theft of Your TACU Credit Union Online Banking or Mobile Banking ID or PIN
If you believe your TACU Credit Union Online Banking or Mobile Banking ID or PIN or other means of access have been lost or stolen or that someone has used them without your authorization, contact us immediately by one of the following methods:
- Telephone TACU Credit Union during normal business hours at (608) 372-4736;
- Email us at firstname.lastname@example.org; or
- Visit, or write to, us at 940 N. Superior Ave., P.O. Box 940, Tomah, WI 54660.
Quickly telephoning us is the best way of reducing your possible losses. Not all emails may arrive at their destinations. If you do email us, we will reply to you via return email to confirm that we did receive it. Because the Internet is not secure from being read by just anyone, do not include any of your Account or Social Security numbers with your email. Your name, address, a phone number where you can be reached, and a brief message as to what the problem might be is all we will need to initially assist you.
If you think that your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, the Credit Union must hear from you no later than 60 days after the Credit Union sent the FIRST statement on which the problem or error appeared.
- Tell the Credit Union your name and account number (if any).
- Describe the error, the transfer or payment you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell the Credit Union the dollar amount of the suspected error.
If you tell the Credit Union orally, the Credit Union will require that you send the Credit Union your complaint or question in writing within 10 business days. The Credit Union will tell you the results of its investigation within 10 business days after it hears from you and will correct any error promptly. If the Credit Union needs more time, however, it may take up to 45 days to investigate your complaint or question.
If the Credit Union decides to investigate your complaint, it will re-credit your account within 10 business days for the amount you think is in error, so that you will have use of the money during the time that it takes the Credit Union to complete its investigation. If the Credit Union asks you to put your complaint or question in writing and does not receive it within 10 business days the Credit Union may not re-credit your account. If the Credit Union decides that there was no error, it will send you a written explanation within 5 business days after it finishes its investigation. You may ask for copies of the documents that the Credit Union used in its investigation.
Members who are consumers using an account for personal, family or household purposes have some protection from loss caused by unauthorized access. An “unauthorized electronic funds transfer” means an electronic funds transfer from a consumer’s account initiated by a person other than the consumer without actual authority to initiate the transfer and from which the consumer receives no benefit. The term does not include an electronic funds transfer initiated by a person who was furnished with the access device to the consumer’s account by the consumer, unless the consumer has notified the Credit Union that transfers by that person are no longer authorized or the transfer was initiated with fraudulent intent by the consumer or any person acting in concert with the consumer. If your TACU Credit Union Online Banking PIN has been compromised and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50.00 if someone used your TACU Credit Union Online Banking PIN without your permission to access a Credit Union deposit account. If you do NOT tell us within 2 business days after you learn of the loss or theft and we could have stopped someone from taking money without your permission had you told us, you could be responsible for the entire loss or theft.
If your statement shows withdrawals, transfers or purchases that you did not make or authorize, please notify us at once. If you do not notify us within 60 days after the paper or online statement was sent to you, and we could have stopped someone from taking money if you had told us in a timely manner, you may not get back any money lost after the 60 days. If extenuating circumstances, such as long trip or hospital stay, kept you from telling us, the time periods in this section will be extended.
- Business and Other Non-Personal Accounts
The Credit Union’s obligations set forth in Sections 6 and 10, and the limitations on your liability set forth in Section 9, do not apply in the case of business or other non-personal accounts. Under no circumstances will we be liable for any special or consequential damages involving such accounts. The owners of non-personal accounts must notify us immediately if they discover any unauthorized transactions or errors, and must send us a written notice of the problem within a reasonable time (not to exceed 14 days from the date of discovery or their receipt of the first statement or notice reflecting the problem, whichever occurs first). We may process any on-line instruction we believe is given by any of you if the instruction is accompanied by your TACU Credit Union Online Banking or Mobile Banking ID and PIN, and you will be obligated for the transfer or payment, even if the instruction is not transmitted or authorized by you.
- Hardware and Software Requirements to Access Online Banking and Mobile Banking and Retain Agreements and Documents
You are responsible for the selection, installation, maintenance, and operation of your computer and software. We assume no responsibility for any error or malfunction by your computer or software, or for any computer virus or similar problems you may experience with the internet or your internet service provider. You must use equipment and software that are compatible with our system, which may change from time to time. Note: Some browser software may store user names and security codes to facilitate the future use of a web site. For security reasons, you agree to disable this feature in your browser. Check your browser’s Help screen for more information on this feature.
You agree that this Agreement and any notice or other type of communication that is provided to you in connection with the Service, including amendments, statements, and account information, may be sent to you electronically by posting the communication at our web site or by sending it to you by email. You may obtain a free copy of this Agreement, any amendments to it, and other communications about the Service in paper form by calling us at (608)372-4736 or writing to 940 N. Superior Ave., P.O. Box 940, Tomah, WI 54660.
You agree to provide us with your current email address for notices. If your email address changes, you must send us a notice of the new address by writing to us or by updating your email yourself in the appropriate location within TACU Credit Union Online Banking and Mobile Banking. You will need the following or equivalent hardware and software in order to access our web site, to receive notices from us, to receive the Agreements and Documents, and to retain an electronic record of this Agreement and future notices:
- Windows XP/Vista/7 or Mac OS X 10.4 or higher
- 1024×768 or higher video resolution (recommended)
- Internet Access (28.8/56 kbps modem, cable modem, DSL, etc.)
- A browser that supports 128-bit encryption (e.g. Microsoft Internet Explorer 7+, Safari 3+, Firefox 3+, Opera 10+, Google Chrome)
We do not provide ISP services; you must have your own internet service provider.
E-Mail address and e-mail receipt capability.
Access to a mobile phone with SMS text message capability may be required in certain circumstances for authentication purposes. Any text messages received by you are subject to standard text messaging rates, and may count towards a monthly quota as any other messages do. Be aware that standard text messaging rates may apply.
- Fees and Service Charges
The Credit Union reserves the right to impose fees and/or other service charges for access to or use of the TACU Credit Union Online Banking and Mobile Banking and the Bill Pay Service. We will promptly notify you of any new fees or change in the fees for these services. These charges will be automatically deducted from the checking account you designate for this purpose and the charges will appear on your statements. If you close that account, you will need to designate a new account for such payments. Please see your service charge schedule for information on other fees that may apply to your account, such as non-sufficient funds or stop payment fees. We are not responsible for any fees that may be billed to you by your internet service provider.
To cancel the TACU Credit Union Online and Mobile Banking and/or Bill Payment Service, or the Esign Disclosure and Agreement you must notify the Credit Union and provide your name; address; whether you are discontinuing TACU Credit Union Online and Mobile Banking or the Bill Payment Service (if you are discontinuing TACU Credit Union Online and Mobile Banking, the Bill Payment Service and Electronic Signature Agreement is automatically discontinued); and the effective date to stop the service. When Bill Payment Service is terminated, any bill payments scheduled to be made through the Bill Payment Service will also be terminated. Your final charge for the Bill Payment Service will be assessed at the end of your statement cycle. You may notify us by one of the following methods:
- Telephone TACU Credit Union during normal business hours at (608)372-4736
- Email us at email@example.com;
- Come in and speak to a Credit Union representative; or
- Write to us at 940 N. Superior Ave., P.O. Box 940, Tomah, WI 54660.
The Credit Union reserves the right to terminate this Agreement and your access to this Service (including the Bill Payment service) in whole or in part at any time if you do not pay any fee required by this Agreement when due, or if you do not comply with the Agreement governing your deposits or loan accounts, or if your accounts are not maintained in good standing. We will promptly notify you if we terminate this Agreement or your use of this Service for any other reason.
- Electronic Signature Consent
SIGNiX, or other third party vendor, may be used during the online account opening process, to provide lending products and services or conduct other business with you. When applicable, you agree that you are adopting the following as your “Electronic Signature”: 1) clicking “I Agree” or “I Consent” in connection with any Document; 2) by writing your signature via a mouse, finger, or stylus (depending on the signature style selected in the SIGNiX system); and 3) by any other method permitted by TACU Credit Union and/or SIGNiX to express consent or agreement to a Document. Furthermore you agree that the Electronic Signature is an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed and adopted by you with the intent to sign the record/Document in accordance with the ESign Act, In addition you agree that your Electronic Signature shall have the same effect as if you had signed the Document or electronic record in ink.
We may introduce new services or enhance existing services from time to time. Unless we state otherwise, any new or enhanced services will be subject to the terms of this Agreement. By using new or enhanced services when they become available, you agree to be bound by the terms and conditions relating to the services.
We may amend (add to, delete from, or change) the terms of this Agreement at any time by sending a notice to any of you at the address or email address shown in our records, by posting the notice or an amended agreement on our web site, or delivering it to you. You may choose not to accept the change by closing your account(s) or terminating this agreement and your use of the Service.
You agree to take precautions to protect your TACU Credit Union Online Banking and Mobile Banking ID and PIN. In addition, you should take precautions to protect your personal identification, such as your driver’s license numbers and your social security numbers, to help prevent unauthorized access to your account.
This Agreement is governed by the laws of the State of Wisconsin and applicable federal law.
When you log onto your Online Banking for the first time, you will be shown this disclosure. By clicking the “I Agree” button on that screen, you agree to be bound by the terms of this agreement.